Service Parameters

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Service Parameters
Service Parameters including Turnaround Time for various services renders

As per the Board approved Policy for protection of policy holder's interest, the company shall follow the following Turn Around Time In respect of various activities.

Maximum SLA (Calendar Days)

General

Communicating of the decision on acceptance or rejection of the proposals from the date of receipt of proposal form and all other required documents.

15 Days

Policy issuance from the date of receipt of proposal form and all other required documents

15 Days

Effecting refund on rejection of proposals / excess refund from the date of underwriting decision

15 Days

Any service request post issuance of policy

10 Days

Claims

Settlement of claims from the date of receipt of last necessary document ( where no investigation is involved )

30 Days

Rejection of claims from the date of receipt of last necessary document ( where no investigation is involved )

30 Days

Settlement of the claim from the date of receipt of last necessary document( with investigation)

45 Days

Grievance

Acknowledging a Grievance from the date of receipt of grievance

3 Days

Resolving a Grievance from the date of receipt of grievance

15 Days

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