At Religare Health Insurance, the principal purpose for our existence is to ensure that our customers enjoy quick & hassle-free access to best-in-class healthcare delivery facilities, and we live this objective through our seamless claim process. Our 5420+ network of hospitals make the claim management quick and convenient for you.
Please note - For Reimbursement claims only -
Claim payments are made through Online Bank Transfers only. Please submit cancelled cheque of the policy holder and relevant details as mentioned in Section G of the Claim Form, when applying for a reimbursement claim.
Please submit original documents (mentioned below) for speedy claim disbursal. Indoor Case Papers - This document is prepared by hospital on daily basis which maintains daily doctor notes, nursing notes, patient progress details and having patient condition summary from the date of admission till discharge Hospital Discharge Summary - Summary of hospitalization period including – Admission date, discharge date, diagnosis, line of treatment given to patient during hospitalization and further advice on discharge. Payment Receipts – Receipts of payment done to hospital authorities towards all bills, investigation reports or any other procedure done. Consultation Papers – Written prescription of the Medical Practitioner with whom patient has consulted.
Claim process in case of Cashless Treatment at Network Hospitals
Step 1 : Claim Intimation
Step 2 : Initiating the process for Pre-Authorization
Step 3 : Processing a request for Pre-Authorization
Reimbursement of treatment expenses
Step 1 : Claim Intimation
In case of emergency, call and inform us within 24 hours of your admission. However, if your hospitalization is planned, kindly intimate us 48 hours prior to your admission. The following information is to be provided during the claim intimation-
We will provide a reference ID for all future communication pertaining to the claim request.
Step 2 : Initiating the Claim process (Also applicable for Pre/Post Hospitalization claims)
The Claim form can be downloaded from here.
The completed and duly signed claim form has to be sent to us along with the following documents -
The claim form and additional documents are to be sent to us at the following address:
Religare Health Insurance Company Limited,
Unit No. 604 - 607, 6th Floor, Tower C, Unitech Cyber Park,
Sector-39, Gurugram-122001 (Haryana).
Step 3 : Claim Processing and Reimbursement
claim, the same can also be sent to us; and if found rational, the case will be reopened for review of the documents and response, if any.
We will ensure that you are updated at all important stages of your claim process. To help us serve you better, please ensure the following-
The Pre-Authorization/Claim form is filled completely, sincerely and truly and all the required documents are submitted along with the form and in original, wherever specified. Retain a copy of the duly filled forms.
We will provide a reference id for all communication pertaining to claim request. Kindly quote that reference number for all communication related to the above.